FAQ + Shipping info
Red Star Store partners with global merchants and jewelry artisans in order to provide you the best prices and a unique global shopping experience.
This means that some of the items on your order might be shipped from global areas such as Thailand, Tibet, China, India, etc. Unfortunately, our global suppliers not always provide tracking numbers, but we do offer a 100% satisfaction guarantee.
Because we ship directly from our partners in these countries, your item may take 14 to 16 business days to arrive. Please do not panic if it does not show up immediately, it's on its way. You can always check your order status by going to Track Orders page.
NOTE: We are not responsible for items being lost due to incorrect address provided on the order. Please contact us immediately if you notice discrepancy on your order. If we already shipped the item(s), we won't be able to change the destination
- How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to.
- How long does it take for an order to arrive?
- This depends on the product ordered. Most items we have in our US warehouses and they will arrive in 5-7 business days. Some items we ship from overseas by air and they will arrive in about 14 to 16 business days. If you're still not sure, just email us by clicking red Contact button on the left of the screen. We're happy to help.
- Can I have a tracking number?
- As soon us we have your tracking number, we will email it to you. Unfortunately, some of our global suppliers do not provide tracking numbers, but we do offer a 100% satisfaction guarantee if you are having a problem with your order.
- I ordered 2+ items, but only received one... where's my order?
- We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
- Are the "FREE" items really free?
- YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00.
- How do I contact you?
- If you have any questions that are not on this FAQ page, please email us by clicking red Contact button on the left of the screen. We will promptly get back to you!